Job Title:

Customer Service Advisor (Accommodation)

Job Description

Join our team as a Customer Advisor, where you'll play a key role in helping travelers find the perfect place to stay. You'll be the first point of contact, using your people skills and genuine enthusiasm to make each customer feel confident and well cared for throughout their journey.

Responsibilities

Provide customer support via phone and email, addressing inquiries and resolving concerns with professionalism.
Communicate with empathy and patience, ensuring a positive customer experience.
Collaborate with internal and external parties to explore and negotiate solutions.
Contribute to a collaborative team environment by assisting teammates and supporting your Team Manager when needed.
Represent and promote the company’s values and culture both within the organization and externally.
Take part in ad hoc assignments or projects as delegated by Team Leads or Supervisors.

Preferred Qualification:

A genuine passion for helping others—you take pride in turning challenges into positive experiences.
Proficient in using computers and familiar with Microsoft Office applications such as Word, Excel, and PowerPoint.

Qualification:

Bachelor’s degree
Strong command of both Thai and English (B1 above), with excellent verbal and written communication skills.
A minimum of 1 year of experience in customer service or a related field, ideally within the travel, hotel or contact center. Fresh graduate is also welcomed to apply.
Willingness to work flexible hours, including rotating 24/7 shifts, weekends, and public holidays.

Location:

THA Bangkok - Bhiraj Tower at Bitech, 15th Flr

Language Requirements:

English, Thai (Required)

Time Type:

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R1628642

Concentrix

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Customer Service Advisor (Accommodation)