The Fraud Operations Intern will play a critical role in assisting the Fraud Management Team in maintaining and enhancing fraud detection processes. The primary focus will be on reducing false positives in fraud detection rules and ensuring timely handling of fraud-related tickets. The intern will work closely with the existing team to manage a significant workload and ensure the company's and department's fraud management goals are met.

About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After five years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.

What you'll do

Help ensure Flip stays compliant by compiling and reporting fraud cases to regulators
Be the first line of support for fraud-related inquiries from users via our internal ticketing system
Monitoring and keeping updated on the new fraud scheme and trend
Collaborate with the Fraud, Compliance, and Operational teams on case escalations and mitigation efforts

What you'll need

Final year student or recent graduate with a Bachelor’s degree in any major.
Confident with basic data tools (Excel or Google Sheets)
Have a sharp eye for anything suspicious or out of place
Strong written communication skills; able to explain findings clearly and objectively
Ability to manage time and tasks independently in a fast-paced environment
Able to write clear and structured reports — whether it's documenting fraud cases or internal summaries

Flip

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Fraud Operations Intern