Executive, Guest Service

Ascott International Management Pte Ltd • Full-time • Citadines Raffles Place SGP, Singapore • 4w ago

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

You will:

Assist residents with check-in and check-out procedures
Ensure all residents are attended to at the Front Desk
Issue apartment access key cards
Attend to and anticipate all residents' queries and needs
Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
Manage residents’ accounts, information and apartment availability in the system
Perform simple bookkeeping
Make and confirm reservations
Assist with the onboarding process for new employees
Respond to all queries through walk-ins, emails and calls and assist with requests
Handle and record resident feedback and complaints, referring them to supervisors and managers
Receive and convey messages to residents promptly
Handle the safekeeping of cash and residents’ valuables and belongings
Perform related tasks as assigned

Benefits

Flexible benefits with comprehensive medical coverage for self and family
Training and development opportunities
Subsidised rates at Ascott serviced residences-
Strong advocate of staff volunteerism
Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

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