• Checker of remittance transactions for both inbound & outbound services.
• Ensure quality of service are delivered to customers on time and accurate.
• Provide feedbacks/solutions to improve efficiency of operation process.
• Perform any other tasks as assigned by line manager.
Job Responsibilities:
• Checker of inbound & outbound fund transfers according to clients’ requests via different channels (Internet Banking, Mobile Banking, Over the counter, etc). Ensure strictly compliance with Group & Local’s Procedures & Regulations.
• Providing timely responses to customer enquiries through various communication channels such as email, telephone, letter and fax.
• In charge of other daily operational tasks: Suspense GL/ Nostro reconciliation & investigation. Investigate and settle any pending or discrepancy items in Nostro/Sundry/Suspense GL account timely.
• Identifying opportunities to enhance operational efficiency, reducing costs and improving processes where appropriate.
• Performing transaction monitoring and identifying suspicious cases for reporting to relevant authorities.
• Implementing policies and procedures to prevent money laundering and terrorist financing in accordance with applicable laws and regulations.
• Handle regulatory reporting where required.
• Stay updated with regulatory changes and implement necessary actions within required deadlines.
• Other duties as assigned by supervisor.
