An exciting Retail Operation Director (Fashion) (x 1 vacancy) job has just become available at one of the fashion retail based in Bangkok. Reporting directly to the Head of Retail this is a role for a Retail Manager, Senior Retail Manager who is a leader in their field
Retail Operation Director
Salary: Competitive and based on experience
Location: Bangkok
Keywords: retail strategy, operational excellence, team development, customer experience, cross-functional collaboration, store performance, visual merchandising, inventory management, training programmes, brand alignment
Step into an exhilarating new chapter as Retail Operation Director with one of Thailand’s most admired fashion and lifestyle brands, right in the heart of Bangkok! This is your chance to truly shine—crafting visionary retail strategies, championing operational brilliance, and uplifting teams to reach their full potential. The company is celebrated for its customer-first mindset, forward-thinking values, and a passion for delivering unforgettable experiences at every store. As Retail operation Director, you’ll be at the forefront of expanding the brand’s influence, ensuring each location radiates the company’s unique identity, and nurturing a culture where everyone thrives together. With flexible working opportunities and a leadership team that genuinely supports your growth, this role promises not just professional advancement but also the joy of being part of something extraordinary.
- Take charge of shaping and executing retail strategies that spark revenue growth, delight customers, and expand the brand’s presence across Thailand’s most exciting locations.
- Inspire and empower a vibrant team of area managers, store managers, and frontline staff to deliver seamless operation and create memorable customer moments every day.
- Work hand-in-hand with talented colleagues from Visual Merchandising, Marketing, and E-commerce to bring bold brand initiatives to life both in-store and online.
What you'll do:
As Retail Operation Director, you’ll be at the centre of an energetic retail ecosystem—turning big-picture plans into real-world results. Your days will be filled with crafting forward-looking strategies that fuel revenue growth while strengthening the brand’s reputation for excellence. You’ll set up best-in-class operational frameworks that make every process smoother across multiple stores. By keeping a pulse on key metrics like store traffic and conversion rates, you’ll uncover fresh ways to optimise performance while ensuring inventory is always just right. Your leadership will inspire teams through tailored training programmes and a supportive environment where everyone feels valued. You’ll drive initiatives that elevate every step of the customer journey while collaborating with creative minds from different departments to ensure a unified brand experience. Your ability to connect insights from across the business will help create an integrated retail adventure that sets new standards in the industry.
- Create inspiring retail strategies that perfectly align with the brand’s vision while driving impressive revenue growth and building lasting customer loyalty across all stores.
- Roll out robust operational policies, clear standard operating procedures (SOPs), and meaningful key performance indicators (KPIs) to ensure smooth and consistent operation throughout the retail network.
- Keep a close eye on store performance by analysing traffic data, conversion rates, sales figures, and other vital metrics to spot opportunities for improvement.
- Elevate inventory management processes to maintain ideal stock levels while enhancing visual merchandising standards for an inviting store atmosphere.
- Cultivate a culture where accountability, performance measurement, and continuous improvement are woven into every aspect of the retail operation.
- Champion exceptional customer experiences at every touchpoint by implementing feedback systems and using customer insights to refine service offerings.
What you bring:
To flourish as Retail Operation Director, you’ll bring a wealth of experience from senior roles within fashion or lifestyle retail settings. Your background shows you can handle complex multi-store operation while keeping profitability front-of-mind. You’ve built valuable connections within Thailand’s retail landscape—especially with department stores—enabling you to forge powerful partnerships. Your interpersonal strengths shine as you guide teams towards shared achievements through empathy, encouragement, and open dialogue. A genuine passion for creating memorable customer experiences shapes your approach to merchandising and service design. You’re comfortable embracing new technologies in retail—using them to streamline operation without losing sight of what matters most: people. Bilingual fluency means you can connect meaningfully with colleagues at every level. Above all else, your collaborative nature ensures you work harmoniously alongside other departments so every initiative supports wider organisational goals.
- A minimum of 10 years’ progressive experience in retail operation within fashion, lifestyle. In additionf SIS experience is essential for this role.
- Demonstrated success managing multi-store networks with full profit-and-loss responsibility is required to excel in this position.
- Established relationships with department stores and local malls are highly desirable for building strong commercial partnerships.
- Comprehensive understanding of customer experience principles combined with expertise in merchandising best practices is necessary..
- Fluency in both Thai and English is mandatory for effective communication across diverse teams.
What sets this company apart:
This company stands tall as one of Thailand’s most respected names in fashion apparel—famed for its dedication to quality craftsmanship, trendsetting product lines, and heartfelt focus on customers. Here you’ll find a workplace where ideas are celebrated from every corner of the business—a true community where knowledge-sharing is second nature. The organisation invests deeply in your professional journey through structured training opportunities designed to help you grow at every stage. Flexible working arrangements show their commitment to supporting your work-life balance while generous pension contributions highlight their care for your long-term wellbeing. The leadership team champions inclusivity—encouraging collaboration across all departments so everyone feels connected to the brand’s mission. Joining this company means becoming part of a warm-hearted community that values kindness, dependability, learning together, and mutual respect above all else.
What's next:
If you’re ready to bring your passion for retail operation into an inspiring new role—and make your mark on one of Thailand’s leading brands—this is your time!
Apply today by clicking on the link below—your next rewarding adventure awaits.
Due to the high volume of applications, our team will only be in touch if your application is shortlisted.
Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: น. 1188 / 2551
