English Customer Service (Fresh Graduate)

Magada Tirta Amerta • Full-time • Jakarta Selatan, DKI Jakarta, ID • Rp 5.50m - Rp 6m / month • 3w ago

Responsibilities

Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately promptly
Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc., and report promptly to the supervisor
Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Qualifications

Min D3 any major With GPA 2,75
Min Fresh graduate and max 2 years in the same position (entry-level)
Willing to work on the shifting schedule (24/7)
Clear Articulation and good communication in Bahasa
Sense Of Empathy
Able to set a friendly tone (Smiling Voice)
Good analytical skill
Typing skill with WPM 50 & Accuracy 90%
Fast response, effective and efficient in working
Candidate familiar with operating and answering messages on Messenger
Able to work within a dynamic environment
Vaccinated min 2 Dose
Willing to relocate if needed

Placement : South Jakarta

Contract : 12 Months

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