Description
POSITION SUMMARY
- Monitor Value added services (customs, trucking, others) activities to ensure that shipments are arranged and delivered on time.
- Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.
- Manage service performance & KPIs; providing action plans for further improvement.
- Verify job costing, following-up BD & PO’s creation, and payment in timely manner.
Key Responsibilities
Proper co-ordination with Customers, Customer Service teams (SCM, Ocean, 4PL), Warehouse for stuffing plan and/to arrange services on scheduled, for timely collection and dispatch of shipments.
Handling daily operations for current/new account after closed win.
Proactively attend all the inquiries from Customers, CS teams and Subcontractors, well communication with related parties in case of exceptions.
Preparing SOPs & IOPs in collaboration with Customer, Sale, Procurement, and Products.
Able to take ownership of the issues and perform problem resolution to the customer’s satisfaction.
Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.
Drive operational excellence through KPI measurement and analysis.
Able to work independently with the limit supervision from higher level.
Enhance productivity & performance with initiatives in operation.
Actively contribute initiatives to support process improvements.
Take every opportunity to expand on services in scope of solution design and new business development.
Carry out ad-hoc tasks assigned by Team Leader/ Manager.
Working at on-site (required by each project – if any)
Carry out ad-hoc tasks assigned by Team Leader/ Manager.
Critical Competencies
At least 05 years' professional working experience at similar role(s) in Import - Export Operation, especially in Trucking & Customs Operation Services
Knowledge & Experience in customs formalities operations & transportation handling: container pick up/drop off, data entry in VNACCS, customs liquidation, HS code classification, price’s evaluation
Certificate of CHB / Custom Clearance is a big plus
Language proficiency: native Vietnamese level, fluent English level
Hard and smart working, diligent, fast learning, good critical thinking, multi-tasking ability.
Can-do and willing-to-do attitude.
Good communication skills and people skills.
Excellent customer services skills/experiences.
Efficient claim handling skills.
Discipline and good interpersonal skill.
Good skills of computer (Excel basic, Power-point).
Self - directed, displays initiative and can work independently to focus on results.
Willing to go out, take charge during off hours if required.
Willing to travel, to work in terminal office if needed.
#LI-DNI
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
