POSITION SNAPSHOT
Location: Bangkok, Head Office
Company: Nestlé
Business Unit/Division: Supply Chain Management Full-time
5+ years of working experience in at least two of these areas; Customer Service Demand & Supply Planning Distribution or warehousing
A DAY IN THE LIFE…
Fresh Products Availability
- Own the Service Level metrics and drive cross-functional focus to improve performance
- Understand and follow key customers' metrics, in order to identify and act to reduce gaps, agree priorities and targets with customers
- Closely follow-up performance at the point of sales in collaboration with key customers, identify improvement opportunities inside and outside Nestlé.
- Leverage technologies to increase visibility on downstream performance.
Nestlé as a Partner of Choice
- Relentlessly seek to understand customer's needs, requirements and ambitions in order to offer solutions, which will eventually create value for the Customer and increase satisfaction.
- Demonstrate the right customer centric behaviors (proactive, transparent, accountable, collaborative, reliable and resourceful) to drive a cross-functional focus on Customer satisfaction.
- Ensure Nestle Customer Experience by delivering a Consistent, Differentiated, and Business valuable experience to Customers (what customers will perceive from Nestlé).
- Organize and/or participate to customer satisfaction surveys to gather insight on performance and drive market action plans.
- Look for benchmarking opportunities with peer companies and industry bodies.
Market Service Strategy defined, implemented and maintained
- Lead and develop the customer segmentation exercise in close coordination with Sales
- Implement the Market Service Strategy that takes into account the different types of customers, to provide them with the most adequate, cost effective services.
- Ensure compliance with the defined Service Strategy by closely monitoring its correct application and correcting any deviation
- Ensure the proper long term evolution of the Service Strategy Model through periodic reviews and reassessment of customers, as well as services offered.
- Ensure the CFSC journey (3 steps: Basic, Engagement, Acceleration) and the Market Service Strategy are fully aligned.
ARE YOU A FIT...
- 3+ years of cross functional exposure across Supply Chain and/or Sales
- Strong understanding of all areas of business functions across the organization
- Sales exposure/experience required
- Customer collaboration experience required
- Strong leadership, team building, negotiation and collaboration skills
