This is a unique opportunity to lead at the intersection of finance and technology, overseeing daily operations that support seamless access to global capital markets. The firm empowers brokers, banks, asset managers, and fintechs with scalable solutions across jurisdictions, giving you broad exposure to international markets and multi-asset products. As Head of Operations, you’ll drive excellence, strengthen risk management, and build a collaborative culture.
What you'll do:
As Head of Operations based in Singapore’s thriving financial hub, you will be entrusted with leading the day-to-day functioning of a dynamic brokerage team operating at the cutting edge of global capital markets. Your role will involve orchestrating complex workflows that span multiple asset classes while ensuring every process meets stringent compliance requirements. You will work hand-in-hand with internal stakeholders—including sales executives, relationship managers, product developers, technologists, and risk professionals—to deliver seamless client experiences that set new benchmarks for service excellence. By staying attuned to market developments and regulatory shifts, you will ensure operational resilience while driving continuous improvement initiatives that boost efficiency across all touchpoints. Your ability to foster collaboration within diverse teams will be key as you nurture an inclusive environment where knowledge is freely shared and professional growth is actively supported. Ultimately, your leadership will empower the organisation to maintain its reputation as a trusted partner for clients navigating today’s fast-evolving financial landscape.
- Oversee all aspects of daily operations within the brokerage division, ensuring processes run smoothly and efficiently while maintaining rigorous attention to compliance standards.
- Develop and implement robust operational frameworks that support seamless trade execution across multiple asset classes including equities, foreign exchange (FX), derivatives, and fixed income instruments.
- Collaborate closely with relationship managers, sales teams, product development specialists, and technology departments to deliver integrated client experiences that exceed expectations.
- Monitor global market developments and regulatory changes to ensure operational practices remain current and aligned with industry best practices.
- Drive process improvements by identifying inefficiencies or bottlenecks within existing workflows and introducing innovative solutions that enhance productivity.
- Lead risk management initiatives by proactively identifying potential issues in trade execution or settlement cycles and implementing effective mitigation strategies.
- Maintain meticulous records of all operational activities including transaction logs, compliance documentation, audit trails, and ad hoc reporting requirements.
- Support business growth by analysing market trends and client activity data to identify new opportunities for revenue generation or service enhancement.
- Foster a culture of collaboration by encouraging open communication between cross-functional teams while promoting knowledge sharing throughout the organisation.
- Champion ongoing training programmes designed to keep team members up-to-date with emerging technologies, procedural updates, and industry trends relevant to traded instruments.
What you bring:
To excel as Head of Operations within this leading fintech organisation’s brokerage division, your background should reflect significant hands-on experience managing complex operational functions in fast-moving financial services environments. Your academic credentials—ideally at postgraduate level—will provide a solid foundation for understanding intricate market dynamics while your practical expertise ensures you can navigate regulatory landscapes confidently. You bring an empathetic approach to leadership that fosters trust among colleagues from diverse backgrounds; your interpersonal skills enable you to build rapport quickly both internally and externally. Your analytical mindset allows you to interpret shifting market conditions rapidly so that you can provide valuable insights when optimising processes or advising on strategy. Familiarity with modern trading technologies ensures adaptability as new systems are introduced while your unwavering commitment to compliance sets you apart as someone who consistently delivers reliable results even under pressure. Above all else, your passion for nurturing talent through ongoing training initiatives will help cultivate an inclusive culture where everyone can succeed together.
- Extensive experience managing operations within trading desks, brokerage environments or other financial markets settings where practical exposure has been gained over several years.
- Bachelor’s degree or higher in Finance, Economics, Business Administration or related discipline demonstrating foundational knowledge essential for success in capital markets roles; advanced qualifications such as CFA or MBA would be advantageous.
- Comprehensive understanding of capital markets including equities, FX, derivatives and fixed income instruments enabling effective oversight of multi-asset trade execution processes.
- Proven track record in developing operational frameworks that balance efficiency with strict adherence to compliance standards across multiple jurisdictions.
- Exceptional analytical skills combined with clear communication abilities allowing you to interpret complex data quickly for both clients and colleagues alike.
- Demonstrated ability to operate calmly under pressure during busy market periods while maintaining focus on accuracy and risk mitigation requirements.
- Familiarity with electronic trading platforms as well as market data tools; prior exposure to APIs or automation technologies would be considered beneficial but not mandatory.
- Meticulous attention to detail ensuring all operational records are accurate whilst maintaining awareness of associated risks throughout each transaction cycle.
- Willingness to work flexible hours aligned with global market schedules reflecting commitment towards delivering outstanding client service at all times.
What sets this company apart:
This organisation stands out as a true pioneer in the fintech space—delivering comprehensive trading ecosystems that empower financial institutions worldwide. With decades of success behind it and operations spanning multiple continents—including major hubs in Asia—the company offers employees unrivalled access to global markets alongside opportunities for personal growth. Its inclusive culture fosters collaboration between talented professionals from diverse backgrounds who share knowledge freely so everyone can succeed together. Employees benefit from flexible working arrangements designed around individual needs plus ongoing training initiatives aimed at keeping skills sharp amid rapid industry change. Backed by respected institutional investors such as IFC (World Bank Group) and SBI Ventures Singapore, this company is committed not only to redefining accessibility within capital markets but also supporting its people every step of the way on their career journeys.
What's next:
If you are ready to take your passion for financial markets further within an internationally respected fintech environment—this is your moment!
Apply today by clicking on the link provided; we look forward to connecting with talented individuals eager to shape the future of global trading.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R25132560 Madiha Binti Md Ridza
