Sales Support Manager
Salary: $6000 - $8000/ month
Location: Singapore
Keywords: Sales Support, Process Optimization, Customer Database Management, Project Management, Team Management
An exciting opportunity has arisen for a Sales Support Manager to join a leading global logistics company. This role is perfect for someone who thrives in improving processes and systems to enhance customer experience and sales operations. With a generous salary range of $6000 - $8000 per month, this Singapore-based position offers the chance to lead and manage a dedicated sales support team while collaborating with cross-functional teams to drive process improvement initiatives.
- Optimize sales processes and systems
- Manage CRM tool and ensure data quality
- Lead and manage the sales support team
What you'll do:
As a Sales Support Manager, you will play a pivotal role in supporting frontline sales teams by improving their daily administrative tasks. You will be responsible for optimizing sales processes and systems to improve customer experience including lead management, offer management, and onboarding. Your role will also involve acting as an owner of the CRM tool in the country, ensuring good data quality through regular training of salespeople on correct inputs. You will also act as the project implementation leader for relevant sales process or tools deployment within the country.
- Improve sales processes around daily admin tasks such as leads, account opening, renewals, quotations, etc.
- Maintain customer database and call planning systems
- Develop and implement efficient sales support processes to enhance productivity
- Act as an owner of the CRM tool in the country, ensuring good data quality
- Act as the project implementation leader for relevant sales process or tools deployment within the country
- Collaborate with cross-functional teams to align on goals and ensure smooth implementation of various sales process improvement initiatives
- Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools
- Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning
What you bring:
The ideal candidate for this Sales Support Manager role will bring a wealth of experience in Sales Support, Sales Planning or Sales Operations. You should have a deep understanding of Sales processes as well as detailed understanding of Sales systems and data flow. Your excellent communication and interpersonal skills will enable you to build strong relationships across teams. An analytical mindset with a focus on continuous improvement and problem-solving is essential for this role. Proficiency in MS Dynamics CRM software (as an Administrator) and Microsoft Office Suite is required.
- Minimum of 5 to 10 years Sales Support, Sales Planning or Sales Operations experience
- Understanding of Sales processes as well as detailed understanding of Sales systems and data flow
- Experience in project management from project initiation to change management
- Excellent communication and interpersonal skills, with the ability to build relationships across teams
- Analytical mindset with a focus on continuous improvement and problem-solving
- Proficiency in MS Dynamics CRM software (as an Administrator) and Microsoft Office Suite
- Experience in managing a team will be a plus
- Degree in Business Administration, Sales, Marketing or a related field preferred
What sets this company apart:
This leading global logistics company offers a dynamic and supportive work environment where innovation and hard work are valued. They are committed to providing their employees with opportunities for professional growth and development. With a strong focus on collaboration and teamwork, they strive to deliver the best possible service to their customers.
What's next:
Ready to take your career to the next level? Apply now!
Apply Today by clicking on the link!
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir
