THE WORK: Embrace the opportunity to contribute meaningfully! You will perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your role will reflect a commitment to effective Issue Management, fostering a supportive environment for all. We are excited to see how your unique perspective can enhance our collaborative efforts!
Job Description
- Provide technical support to resolve customer IT requests and issues.
- Ensure proper documentation, notification, escalation, tracking, and follow-up of requests and issues.
- Log requests and issues and perform defined procedures to resolve them.
- Monitor systems and trends to prevent incidents, problems, and errors.
- Schedule, track, and facilitate acceptance of changes to the production environments.
