Branch Service Manager

United Overseas Bank Limited • Ho Chi Minh (City Area), VN • 4w ago

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

Job Responsibilities

Branch Operations, Customer Services and Sales Referrals

• Support Head of Branch Service to ensure smooth running of daily branch operations/ controls.

• Responsible for delivering branch services, operation controls and sales referrals.

• Takes charge to drive service excellence and sales referral KPIs among team members

• Maintains high standards of operational controls and audit compliance in the branch.

• Ensures all staffs comply with both external and internal governance standards.

• Ensures branch achieve service delivery and issue resolution timelines.

Branch Management

• Responsible for building bench strength of the team through training and upskilling.

• Manage overall resources of the branch to meet daily operational/ servicing needs.

• Assume responsibilities of transaction checker and registered key / combination holder.

People Management

• Identify staff capabilities and identify skills gap. Provide guidance to staff on job performance with regular reviews.

• Career development plan for branch staff. Responsible for staff development, training and grooming.

• Responsible for staff appraisal and performance review.

• Perform staff counselling where required.

Others:

• Project a professional image through high standard of personal grooming.

• Any other duties as assigned by Head of Branch Service.

Job Requirements

• A recognized tertiary education with at least 5 years’ experience in branch operations preferred

• Strong leadership qualities in building effective team

• Excellent people management and communication skills

• Highly motivated and driven

• Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations

• A team player, with good communication and problem-solving skills

• Effectively bilingual (written and spoken)v

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.