Card Member Payment Team Manager

United Overseas Bank Limited • Ho Chi Minh (City Area), VN • 4w ago

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

1/ Instalment Loan Processing

2/ Card Payment & Financial adjustment

- Negative balance for closed account

- Manual Refund

- Card Posting Reject

- Review GL outages

- SAP posting (interchange fee, journal, CB)

- Rewards redemption & posting, BLP adj rebates

- Surprise Account Proofing

- Financial adjustment/ small amount dispute write-off

3/ Association Settlement (MasterCard, VISA)

- Transactions settlement

- Card Scheme billings (fees & charges)

- Regulatory / Card Scheme Reporting (QMR)

- Manage a team to deliver in-scope services to retail banking customers within the agreed KPIs.

- Take ownership for people management practices to ensure excellent employee experience during the entire employee life cycle (e.g. regular team and individual dialogues, training, coaching, other development opportunities, “Voice of Employee” actions, etc.)

- Monitor efficiency and drive productivity saves and re-engineering within the operations units and track actions through to resolution.

- Undertake ad hoc projects as requested. Manage critical transformational projects.

- Ensure all actions are executed in accordance with UOB policies and procedures, complying with statutory regulations and laws and ensure enhancement and maintenance of internal controls to reduce/control risks and to improve operations standards.

- Manage and coordinate activities with stakeholders in all aspects of Consumer Core Operations

Job Requirements

- Bachelor's Degree in Banking & Financial industry

- 6+ years in operations industry with a deep understanding of the operations controls, with at least 4 year of manager role

- Strong communication skills in English and Vietnamese

- A natural leader: someone who can partner with cross-franchise teams and external partners to lead a high performing team.

- Creativity, initiative, and drive: an advocate for innovative thinking, cultural development, with a results mindset

- Ability to influence others and obtain buy-in for projects.

- Ability to think independently, analytically, and logically.

- Ability to effectively communicate with own team, internal stakeholders, suppliers, and key stakeholders to deliver high quality business outcomes.

- Ability to adapt to change in a fast-paced environment.

- Passionate about continuous learning and digital innovation.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.