Responsibilities:
- Answer incoming calls, emails and chat and perform outbound calls related to client products, customized products and services. Advisor require to cross-sell the products when needed
- Provides informs related to orders and returns status
- Identify customer requirements and ensure they are answered or routed through the appropriate support channel
- Follows the process and procedures for changes in client, if required
- Collecting and providing feedback regarding client products, website, and advertising
- Locating authorized dealers who carry client products
- Provide call backs to consumers if required to resolve inquiry that require off-line such as outbound calls to shipping carriers or consumers and other off-line work as deemed necessary and appropriate by client
- Demonstrate a strong customer services orientation and take responsibility to ensure that customers are satisfied
- Provides high level or professionalism and competent customer service and can communicate effectively with customers
Required Qualification:
- Foreign national
- Fluency in Mandarin (Traditional Chinese) and English (B2) is required.
- Bachelor degree
- Welcoming fresh graduates
- Work onsite: Bangkok, Thailand.
Working shift & schedule:
- Able to work in assigned shift schedules
- 5 working days
Benefits:
- KPI performance & Attendance incentives
- Medical Insurance
Relocation package:
- Work visa sponsorship
- Flight
- Accommodation
