* Working location: No 9 DT743A Str, Di An, Binh Duong
* Working time: 08:00 - 17:00 from Monday to Saturday
Main tasks
Manage Shipping Instruction, FCR/HBL/Bill issuance
- Co-ordinate with Customer Service to send FCR/HBL to Shipper
- Follow-up Shipping Instruction to Carrier and validate Carrier Bill of Lading
- Issue FCR/HBL in case of need.
- Handle and manage data update on Ikea’s system- ITM.
- Handle and manage data update on the system/website of Ikea’s nominated ocean carriers.
System update, ASN management and Documentation
- Ensure data be updated on systems properly in timely manner
- Monitor ASN, AMS/ACI/ISF/ENS quality and timeliness
- Receive Shipping Document, validate and dispatch document in due course
- Monitor vendor performance related to documentation
Other Key Responsibility
- Troubleshoot and resolve operational issues / escalations
- Monitor corrections required and data quality in invoice
- Support customer service in customer query resolution and exception handling
- Solution Operations Performance Delivery aligned with agreed SLA’s
- BL Released within 3 days of ETD
- Invoice, PO are created within agreed timeline
- Overdue Outstanding within agreed ratio
- Zero Penalties & Ensure Zero Defect Level of documentation and ASN, AMS/ACI/ISF/ENS
- Customer Satisfaction Survey scores for relevant customers
- Proper File closure including ICB (Inter-company billing) with all documentation within ETD/ETA
- Timely updates to Customer Service and & Effective query resolution
Requirements:
- College degree in a relevant field is preferred.
- Minimum 6 months of internship or work experience, ideally in ocean freight or supply chain management.
- Proficient in English reading and writing.
- Strong communication skills with the ability to express ideas confidently.
- A customer-oriented mindset is essential.
- Good computer literacy, especially with common office applications.
- A collaborative team player who works well with others to achieve shared goals.
- Demonstrates responsibility, independence, and attention to detail.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
