We Are Primal
Primal is the marketing partner designed to meet the needs of brands today. Our different approach of globally-minded yet locally-tuned people sets us apart. With a digital-first approach, our core pillars incorporate: Strategy, Search, Performance, Creative, Social, and Data.
Underpinned by integrated teams that ensure consistency and accelerated results, we're committed to creating impact and deep relationships.
Partnering with Primal means opting for a path less traveled. A commitment to not just progress but to think differently. With us, you’re making a statement about your vision for the future. At Primal, we're not just an agency; we deliver outcomes.
Since launching in 2015, we’ve helped over 300 high-performing brands through our strategic and data-driven marketing approach. We transform the clients we work with. We have a 96% client satisfaction rate, with over 95% of brands choosing to continue working with us on a recurring basis.
Our integrated approach represents our flagship offering to clients, where we apply our proprietary strategic planning process, INSTINCT®, designed to close the gap between our clients, their competition, and their customers. This is where everything starts at Primal. It's the essential catalyst for helping transform our brand partners into the successful titans of industry. We specifically blend marketing with a consulting service model that enables clients to identify and overcome the biggest growth challenges.
Role:
The Account Manager, SEO is a crucial role that will enable us to deliver high-performing SEO outcomes through exceptional client service, strategic alignment, and seamless coordination with internal teams. Specifically, this entails:
- Acting as the key point of contact for SEO clients, ensuring communication is clear, consistent and aligned with goals.
- Translating client needs into actionable direction for the SEO delivery team.
- Guiding clients through SEO strategies and ensuring they understand the value and direction of their campaigns.
- Providing clients with updates, insights, and recommendations prepared by the SEO specialists.
- Ensuring all deliverables are completed on time and meet Primal's quality standards.
- Supporting ongoing client retention and identifying opportunities for account growth.
This role demands a mastery level of client management, communication, strategic thinking, project coordination, expectation management, and problem-solving. To be successful, you must have exceptional interpersonal skills, a service-driven mindset, and the ability to manage multiple clients in a fast-paced environment.
Why this is important for you:
You will have a unique opportunity for growth.
First, you’ll interact with high-performing brands, which will ‘level up’ your knowledge and network. You'll also work in a fast-paced environment with amazing people, where you’ll have the opportunity to make an immense impact.
Responsibilities:
External
- Serve as the primary contact for SEO clients, building strong relationships and ensuring satisfaction.
- Lead client meetings, including onboarding, performance reviews, and strategic discussions.
- Communicate recommendations and insights created by SEO specialists in a clear, business-friendly way.
- Identify opportunities to expand service offerings and deliver additional value.
- Ensure clients fully understand strategy, progress, and next steps.
Internal
- Coordinate with the SEO team to ensure smooth execution of all deliverables.
- Manage timelines, priorities, and communication between clients and internal teams.
- Ensure briefs, requirements, and client feedback are accurately communicated.
- Monitor overall account health and escalate issues when needed.
- Contribute to internal process improvement and knowledge sharing.
- Ensure alignment with Primal’s internal processes and reporting standards.
Results:
- Strong and lasting client relationships with high retention.
- Clear and timely delivery of all SEO work by coordinating with internal teams.
- Increased client trust and satisfaction through effective communication.
- Opportunities for account growth identified and supported.
- High-quality reporting, alignment, and client experience consistently maintained.
Requirements:
- Experience in account management, preferably within digital marketing or agency environments.
- Strong understanding of SEO concepts (no hands-on execution required).
- Excellent communication and presentation skills.
- Strong organizational and coordination abilities.
- Ability to manage multiple clients and deadlines.
- Proactive, detail-oriented, and committed to delivering a quality client experience.
Location:
Hybrid Bangkok, Thailand
Benefits:
Primal believes people are at the center of every success story. Our team has always claimed that the biggest benefit of being a part of our company is the opportunity to learn. Our fast-paced nature will serve as an accelerant to your professional growth and career.
Our central ethos involves hiring and developing hard-working, high-potential leaders. Success in this role WILL set you up for immense success (both within and outside the company).
In addition, Primal provides competitive compensation and benefits, including:
- Fun and Young Environment
- Company and Team Activities.
- Health Insurance
- Annual Company Retreat
- Social Security
- Annual and Birthday leave
- Skill Development and Training
Primal Core Values:
Our values are the heart and soul of this high-growth company. The right person for this role also holds the same values, subscribes to them, and understands why each is critical to life and business.
- Own It: Take absolute accountability for your actions.
- Get It Done: Operate with urgency and purpose.
- Hungry for Growth: Pursue progress with relentless curiosity and ambition.
- One Tribe: Champion unity through empathy, respect, and trust.
- Lead by Doing: Set the example for others to follow.
Additional Information:
- Candidates are subject to a test of their abilities.
