This role directly Reporting to TH Cross Border Manager Subordinate position.
This role manages the orders that come from Customer/Maersk CS (via email or TMS system), planning and coordinating with vendor to provide truck capacity. Moreover, to make sure vendor can control every shipments arrive in appointment/under agreed KPI. As well as supporting new customer implementation, operations excellence and development strategy and any other assignment.
Key responsibilities
Day to Day Operations
- Manage the customer’s orders that come from multi-Channel
(TMS System, Email; from Maersk CS and External Customer)
- Making sure the order information is correct and reasonable.
- Add the given order that come from Email in TMS System.
- Making sure the order information is correct and reasonable.
- Add the given order that come from Email in TMS System.
- Monitor shipments and make sure that they can arrival within appoint time/agreed KPI
- Monitor billing status by coordinating with the relevant stakeholder
- Optimize transportation planning in the most efficient way for customers and stakeholders
- Ensure that all cross border requirements are maintained to ensure the timely delivery (OTD) and movement of cargo as per service delivery requirements via reporting tools
- Take the role as customer fronting to ensure good collaborative relationship with customer, not limited to vendors communication as well as standard service level monitoring and control, report trends to manager and relationship liaisons. Conduct supplier performance management.
- Execute cost saving plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation.
- Proactively tracking shipments and notify concerned parties of relevant deviations from the transport plan (ocean, air and all mode of inland trucking), including potential solutions or alternatives.
- Co-own KPI’s and other measurements within Delivery and initiate any necessary action plans for improvement
- Be fully responsible for customer satisfaction across Maersk product offering (own customers).
- Willingness to go the extra mile towards the customers & with focus on providing solutions.
- In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
- Prepare and distribute daily/weekly reports and readers to ensure necessary information are communicated and understood by stakeholders’ communities.
- Comply with transport regulations & safety guidance/compliance. Notify unresolved issues to appropriate internal departments for solution.
- Support business continuity by tracking and ensuring timely responses to communications
- Ensure correct input in transport planning and costing systems
- Coordinate with related parties for shipment details and input in system
- Perform end to end documentation and billing processes.
- Perform other assignment by manager.
Key Competencies
- Freight forwarder process knowledge.
- Transport planning for all mode, ocean export/import, LCL, Domestics, e-commerce, cross border etc.
- Truck safety and compliance.
- Transformation and System knowledge (TMS system, transport billing system, etc.).
- Negotiation skill
- Project Implementation
- Customs Rule and regulations whether TH or neighboring countries
Personal profile
- Bachelor's degree or above in Engineering, Business Administration, Logistic, Supply Chain Management or related fields.
- 3 - 5 years of experience in Logistics, Transport operation and Freight forwarding industry, cross border trucking and customs related.
- Excellent Stakeholder management, interpersonal, and communication skills
- Energetic, Well-organized, and Self-Initiated
- Analytical and problem-solving skills
- Project implementation knowledge and experience will be advantaged.
- Good Process understanding & digital proficiency
- Ability to work under pressure keeping quality in focus
- Strong execution mindset
- Strong Cost conscious and optimization mindset
- Excellent MS office skills (Words, Excel, Power Point, Power BI).
- Good command of writing & speaking English
Transport Operations excellence knowledge
Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
The job requires limited job and business knowledge at the time of hiring.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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