To support our Key2roam Roaming Hub team in office in Bangkok we are looking for an:
International Roaming Coordinator at our Branch office in Bangkok - 100%
In this challenging position, you are responsible for:
- Coordinating the implementation of new Key2roam hub members in greater China and other customers in the Asia region
- Coordinating and tracking the implementation of roaming connections and value-added services by means of Comfone Roaming Hub solutions in close collaboration with the involved engineering teams
- Tracking of TAP transfer and IOT charging issues in close collaboration with customers and Comfone’ s Data Clearing House and Financial Clearing Services.
- Negotiation of supplementary contracts and roaming contract amendments and additional services for Comfone Hub solutions
- Providing support in the IOT discounts negotiation
- Providing support for the new roaming services and products
- Administration and maintenance of existing roaming contacts
- Resolution of customer complaints
Requirements:
- Previous experience in the mobile roaming is not required but willing to learn the needed skills via OTJ training is a must
- University graduate / experience working in an international & / or business environment
- A communicative, responsible and resilient individual with commitment and customer-oriented way of thinking
- Commercial negotiation skills
- Self-starter, positive attitude and flexible with an exact and accurate method of operation
- Highly proficient in spoken and written English and Mandarin; other languages would be advantageous
- Effective time management skills
- Team player
- Commitment to travel to Comfone HQ in Bern, Switzerland, at least once per year as well as international customer visits as required
- Thai national or existing work-permit to work in Thailand
