- Supervise and manage all warehouse and logistics operations, including inbound, outbound, and storage activities.
- Ensure inventory is accurately received, stored, and issued according to customer and company requirements.
- Maintain stock integrity through cycle counts and reconciliation, ensuring minimal variances.
- Coordinate with internal departments, subcontractors, and customers to ensure smooth and timely material flow.
- Ensure all shipments are properly organized, documented, and delivered on time to meet customer commitments.
- Oversee traffic operations for both inward and outward shipments, ensuring compliance with customer and regulatory requirements.
- Undertake corrective and preventive actions for any non-conformances identified during audits or operations.
- Identify operational gaps and implement process improvements aligned with Mentor Media’s Quality Management System (QMS) and ISO standards.
- Analyze logistics performance, monitor KPIs, and drive continuous improvement initiatives.
- Strategically plan and manage warehouse space, logistics resources, and transportation to optimize efficiency and cost.
- Ensure full compliance with HR policies, safety regulations, and all statutory requirements
- Provide leadership, coaching, and training to warehouse teams to build capability and engagement.
- Resolve any operational issues, customer complaints, or disputes in a timely and professional manner.
- Meet cost, productivity, accuracy, and timeliness targets set by management and customers.
- Collaborate with regional teams to support new projects, reporting, and any requirements.
- Prepare and review daily, weekly, and monthly reports, and communicate business results to customers.
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