Client introduction
A leading global data-centre operator is hiring Network Operations Associate (Data Center) in Singapore. The team monitors and supports 24/7 mission-critical sites, keeping customers online and informed.
Job responsibilities
- Provide Tier-1 network & customer support: answer calls/tickets, triage, update customers, and escalate when needed.
- Monitor data-centre alarms (power, cooling, network) and do basic troubleshooting; escalate to Tier-2/3 when required.
- Send incident/maintenance/advisory notifications and keep clear, real-time documentation.
- Support the data-centre network environment and work closely with on-site/remote teams to meet SLAs and KPIs.
Job requirements
- At least 1 year in a NOC/GNOC/Command Center or tech support role; data-centre background is important.
- Basic knowledge of data-centre infrastructure (AC power/UPS/HVAC/BMS) and network troubleshooting.
- Good communication; calm under pressure; strong follow-through and attention to detail.
- Nice to have: Ticketing tools; experience in a global operations setup.
Why you should join them
- Stable schedule: Permanent day shift.
- Competitive package: Up to $5,000 base + $550 shift allowance + 10% bonus.
- Career growth: Learn across network, power, and cooling in a large, global data-centre environment with training and clear processes.
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1766249 Josh Lim
