eCommerce Key Account Manager (FMCG)
Salary: Competitive and based on experience
Location: Jakarta
Keywords: eCommerce, Key Account Management, FMCG, Online Sales, Growth Strategies, Cross-functional Collaboration, Promotional Planning, Data Analysis, Customer Engagement, Inclusive Culture
A leading global consumer products company is seeking an eCommerce Key Account Manager to join their Jakarta-based team. This is a unique opportunity for you to play a pivotal role in accelerating online sales growth and expanding the reach of trusted household brands across Indonesia. The organisation is renowned for its commitment to fostering a caring, inclusive, and supportive environment where every individual can thrive. As part of a hybrid working model, you will enjoy flexibility while collaborating with talented colleagues who share your passion for making a positive impact. If you are eager to contribute to a mission-driven business that values diversity, encourages professional development, and supports work-life balance, this could be the perfect next step in your career.
- Join a globally recognised leader in consumer goods with a strong reputation for inclusivity and employee wellbeing, offering you the chance to make a real difference in millions of households.
- Benefit from flexible hybrid working arrangements and opportunities for professional growth within an organisation that prioritises collaboration, respect, and personal development.
- Take on a high-impact role where your expertise in eCommerce and FMCG will directly influence business success, shopper engagement, and the achievement of ambitious sales targets.
What you'll do:
As an eCommerce Key Account Manager Fast Moving Consumer Goods based in Jakarta, you will be at the forefront of driving online sales performance by developing innovative shopper activities and promotional plans. Your day-to-day responsibilities will involve achieving net sales targets through sustainable increases in shopper penetration and conversion rates. You will monitor weekly performance metrics closely to identify areas of success as well as opportunities for improvement. Analysing data will be central to your role as you seek to understand sales performance trends across different demographics. Additionally, you will keep a close eye on both online and offline store ratings to ensure consistent brand excellence. Success in this position requires exceptional organisational skills, attention to detail, and the ability to build strong relationships with partners while maintaining clear communication across multiple teams.
- Collaborate closely with the eCommerce team and cross-functional departments to identify and prioritise growth strategies tailored specifically for the Indonesian market.
- Manage end-to-end planning and execution of promotional activities as well as marketplace accounts throughout Indonesia, ensuring seamless operations and impactful results.
- Partner with e-distributors and e-retailers to guarantee flawless implementation of strategic plans that align with both company objectives and channel requirements.
- Work directly with customers to establish Joint Business Plans (JBPs) that reflect shared goals, regularly monitoring monthly performance against key metrics.
- Actively participate in Quarterly Business Reviews with eCommerce customers, presenting insights and facilitating updates or training sessions for internal teams.
- Optimise Go-To-Market (GTM) strategies by developing quarterly activity grids and collaborating effectively with various departments for successful activations.
- Ensure transparent communication regarding account promotion plans, terms and conditions, as well as spending allocations to all relevant stakeholders.
- Oversee customer-level execution including negotiation processes and ongoing engagement to foster long-term partnerships.
- Maintain expense spending within established budgetary guidelines while adhering strictly to policy requirements.
- Provide comprehensive monthly data reports covering initiatives, pricing trends, distribution channels, and competitive activity within the market.
What you bring:
To excel as an eCommerce Key Account Manager Fast Moving Consumer Goods, you will bring not only technical expertise but also a genuine passion for connecting people through trusted products. Your background should include substantial experience navigating the complexities of online retail within the FMCG landscape. You are adept at building meaningful relationships—both internally across departments and externally with key partners—ensuring everyone is aligned towards common goals. Your approach is grounded in empathy; you listen actively to feedback from shoppers or colleagues alike while remaining sensitive to diverse perspectives. With your dependable nature and commitment to responsible practices, you consistently deliver results without compromising on integrity or quality. Your enthusiasm for learning new skills ensures you stay ahead of evolving market trends while contributing positively to an inclusive workplace culture.
- Possess a business-related degree that provides a solid foundation in commercial principles relevant to the fast-moving consumer goods sector.
- Demonstrate 3-5 years of hands-on experience managing eCommerce accounts within the FMCG industry, showcasing your understanding of digital marketplaces.
- Showcase proven ability in developing joint business plans (JBPs) with customers that drive mutual growth and align with broader channel strategies.
- Exhibit strong analytical skills by interpreting complex data sets related to sales performance, demographic trends, pricing strategies, and competitive activity.
- Display excellent interpersonal abilities that enable effective collaboration with cross-functional teams as well as external partners such as e-distributors or retailers.
- Communicate clearly and persuasively when presenting during Quarterly Business Reviews or facilitating training sessions for internal stakeholders.
- Demonstrate meticulous attention to detail when managing promotional activities, budget allocations, and compliance with policy guidelines.
- Bring experience in optimising Go-To-Market (GTM) strategies through structured planning processes such as quarterly activity grid development.
- Show adaptability by thriving in hybrid work environments that require both independent initiative-taking and collaborative teamwork.
- Uphold values of inclusion, respect, empathy, and supportiveness in all professional interactions.
What sets this company apart:
This organisation stands out as one of the world’s most respected names in consumer products—a company whose brands are trusted by families everywhere. Their unwavering commitment to creating an inclusive environment means every team member feels valued for their unique contributions. Employees benefit from flexible working arrangements designed to support work-life balance alongside access to ongoing training opportunities that encourage continuous professional growth. The leadership team is dedicated to nurturing talent from all backgrounds while promoting open communication at every level. By joining this company, you become part of a community united by shared values: caring deeply about people’s wellbeing; fostering collaboration across borders; championing sustainability; and striving together towards a healthier future for all. Here you’ll find not just a job but a place where your voice matters—and where your efforts help shape positive change on both local and global scales.
What's next:
If you are ready to take your career further by making an impact in one of Indonesia’s most exciting eCommerce roles within FMCG—this is your moment!
Apply today by clicking on the link provided—your journey towards shaping tomorrow’s consumer experiences starts here.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
