POSITION SUMMARY
The Airfreight Operation Excellent Executive will be responsible for planning & executing operational activities related to Air Operations involving all the file management & operations activities post booking.
Who we are
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Key Responsibilities
1. Own all Air Operations activities under file management for the customers under purview:
- All File management activities post booking, Documentation, System Updates
- Operational finance
- Proactive communication with customer service in case of exceptions.
- Support customer service in customer query resolution and exception handling
2. Manage Shipping Instruction, HAWB/MAWB/Manifest
- Co-ordinate with Customer Service and send HAWB to Shipper
- Follow-up Shipping Instruction to Airline and validate MAWB
- Inform Counter that HAWB is ready for issuance
3. System update and Documentation
- Ensure Cargo-wise 1 is updated properly in timely manner
- Monitor ACI quality and timeliness
- Receive Shipping Document, validate and dispatch document in due course (if any)
- Monitor vendor performance related to documentation
4. Operational Finance
- Create invoice and dispatch the same to Customer/ Customer Service, resolve invoice queries
- Create PO and follow-up payment to supplier, resolve supplier Invoice queries & report incorrect invoices to Customer Service
- Manage overdue invoices and escalate to CS whenever applicable
- Update ICB and follow-up payment
5. Other Key Responsibility
- Troubleshoot and resolve operational issues / escalations
- Monitor corrections required and data quality in invoice
- Support customer service in customer query resolution and exception handling
- Prepare operational reports assigned by Team Leader / Manager
- Other task as assigned from managers/team leaders
Critical Competencies
- At least 01 year of professional working experience at similar role(s) in Airfreight Freight Forwarding companies
- Bachelor’s degree or higher in relevant majors
- Knowledge of Airfreight Specific Loading Devices (ULD's), Dangerous Goods (DG), IATA is a must
- Practical experience with Cargo-wise 1 system is a big plus
- Language Proficiency: Native Vietnamese level, Fluent English level
- Understand and be able to operate relevant operational processes, relative to inbound / outbound shipments and related customs requirements.
- Familiarity and capability of using relevant tools / documentation (airway bills, cargo, software…) and product specific jargon.
- Know Potential Volumes, traffic flows, key clients and competitive environment in the marketplace.
- Collaboration mindset, logical thinking, sharp mindset, flexibility & pro-active in analysis & solving problem to adapt with urgency of airfreight service.
- Ability to understand and anticipate client needs, business trends and associated potential for revenue generation in selected target industries / trade lanes
- Ability to design differentiating consolidation solutions for Maersk that can increase closing rates for chosen clients, verticals, trade lanes
- Ability to effectively negotiate Win/Win agreements with internal and external customers, and service partners.
#LI-DNI
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
