Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What We Offer
Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Summary
Deliver an excellent customer experience to our Maersk LCL customers and proactive in identifying issue and mitigating them, ensure issues raised are resolved quickly
Closely collaborate with other teams within and across the areas. Act as the first point of contact for customers and actively build strong relationships with customers.
Key Responsibilities
Be the primary point of contact for customers. Actively build strong relationships with customers and gain an understanding of their business, service needs and desires
Own customer experience. Collaborate with the team to achieve best-in-class Customer Service
Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
Identify and execute upselling opportunities, driving value through the network
Receive and confirm bookings received from vendors/customer as nominated in timely manner
Ensure to follow Maersk’s global guideline for operations activities.
Ensure the systems related KPIs meet requirements (timeline and correctness of Kewill update, SAP, ICB, etc.)
Prepare operational reports assigned by Team Leader / Manager
Carry out ad-hoc tasks assigned by Team Leader / Manager
Required knowledge & Skills
BA in related field preferably
3+ year of working experience preferably in ocean freight/ forwarding industry.
Language: Good command of spoken and written English
Good communication skills
Customer centricity mindset is required
Computer literacy, especially in excel, power point
Possess can-do and willing-to-do attitude
Teamwork, Discipline, and Integrity
