About the Role
Are you passionate about digital marketing and curious about how brands connect with their users? We’re looking for a CRM Intern who’s ready to dive into the world of customer communication! In this role, you’ll get hands-on experience running campaigns across push notifications, emails, and more. From writing catchy copy to making sure campaigns go out flawlessly, you’ll play a key part in keeping our users engaged and informed.
This is a great opportunity if you’re detail-oriented, creative, and eager to learn. You won’t just do routine tasks, you’ll also get the chance to explore new ideas, test out creative approaches, and see the real impact of your work on millions of users.
About Flip
Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.
After seven years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.
At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.
What you'll do:
- Assist the team in executing CRM communication campaigns (such as push notifications, emails, and other channels).
- Copywriting for CRM campaigns: write and optimize engaging copy for push notifications, emails, and other CRM touchpoints.
- Support quality checks to make sure campaigns are accurate and delivered on time.
- Help prepare basic campaign reports and share key findings with the team.
- Collaborate with different teams to ensure smooth and timely communication.
- Take part in improving workflows and exploring new ideas to make our CRM better.
- Contribute to handling ad-hoc or urgent requests when needed.
What you'll need:
- Last-semester undergraduate student or fresh graduate from a reputable university.
- Ability to quickly learn and adapt to new, complex systems.
- Proactive mindset with strong initiative and problem-solving skills.
- Able to work both independently and with less supervision in a fast-paced environment.
- Strong communication skills, both verbal and written (Bahasa & English).
- Proficiency in Microsoft Excel, Google Sheets, and detailed features is highly desirable.
- Strong writing skills: able to create engaging, error-free content in various tones and styles (especially for short-form messaging like push notifications).
- Creative thinking with the ability to come up with fresh, exciting ways to engage customers through copy.
- Willing to commit to a minimum 6-month internship.
