OPERATIONS MANAGER
Salary: Competitive and based on experience
Location: Ho Chi Minh City
Key Skills: collaborative environment, supportive leadership, training opportunities, flexible working opportunities, dependable team, inclusive workplace
An exciting opportunity has arisen for an Operations Manager to join a thriving retail business in Ho Chi Minh City. This role is perfect for someone who thrives in a collaborative and supportive environment, where your ability to nurture teams and deliver exceptional customer experiences will be highly valued. As the Operations Manager, you will play a pivotal part in overseeing all aspects of store operations, from sales performance and customer service excellence to staff training and recruitment. Reporting directly to the General Manager, you will have the chance to make a real impact on the growth and success of multiple stores. The organisation is committed to providing flexible working opportunities, ongoing training, and a welcoming atmosphere that encourages professional development and personal fulfilment. If you are looking for a position where your interpersonal skills, organisational abilities, and passion for people can truly shine, this could be the perfect next step in your career.
* Take ownership of all store operations across multiple locations in Ho Chi Minh City, ensuring seamless day-to-day management and outstanding results.
* Enjoy a supportive leadership structure with direct access to senior management, empowering you to implement positive changes and drive continuous improvement.
* Benefit from flexible working opportunities and comprehensive training programmes designed to help you grow both personally and professionally within an inclusive workplace.
What you'll do:
As an Operations Manager based in Ho Chi Minh City, you will be entrusted with the overall responsibility for managing multiple retail stores. Your days will be filled with diverse activities ranging from hands-on involvement in daily store functions to strategic planning alongside senior management. You will play a key role in shaping the culture of each location by recruiting talented individuals who share your commitment to excellent service. By providing ongoing training and support, you will help your teams reach their full potential while maintaining high morale. Your attention to detail will ensure that operational processes run smoothly—from inventory management through to customer interactions—while your analytical mindset will enable you to identify trends and implement improvements. Success in this role means creating an environment where both customers and staff feel valued; your efforts will directly contribute to the continued growth of the business.
* Oversee daily operations of all stores, ensuring high standards of sales performance, customer service, and operational efficiency are consistently maintained.
* Develop, implement, and monitor store policies and procedures to ensure compliance with company standards and local regulations.
* Recruit, train, mentor, and support store staff at all levels, fostering a nurturing environment that promotes teamwork and professional growth.
* Collaborate closely with the General Manager to set targets, analyse performance data, and develop strategies for achieving business objectives.
* Manage inventory control processes including stock ordering, receiving, storage, and loss prevention measures across all locations.
* Address customer feedback promptly with empathy and professionalism, ensuring every guest enjoys a positive experience.
* Coordinate scheduling and workforce planning to optimise staffing levels while supporting work-life balance for team members.
* Lead regular team meetings to communicate goals, share best practices, and celebrate achievements within the stores.
* Monitor financial performance by tracking sales figures, controlling costs, and identifying areas for improvement or investment.
* Ensure health and safety standards are upheld at all times to provide a safe environment for both customers and employees.
What you bring:
To excel as an Operations Manager in this setting, you will bring substantial experience overseeing complex retail or hospitality operations where customer satisfaction is paramount. Your background should include successfully leading teams through periods of change or growth while maintaining high standards of service delivery. You are known for your approachable manner—people naturally turn to you for guidance thanks to your empathetic listening skills and genuine interest in their wellbeing. Your methodical approach ensures nothing is overlooked when it comes to process improvement or compliance matters. Adaptability is one of your greatest strengths; whether responding calmly during peak trading hours or implementing new initiatives across several sites simultaneously. Above all else, your dedication to supporting others—be it customers or colleagues—sets you apart as someone who makes a lasting positive impact wherever you go.
* Proven experience managing multi-site retail or hospitality operations with a focus on delivering exceptional customer service outcomes.
* Demonstrated ability to recruit, train, motivate, and retain high-performing teams within a fast-moving environment.
* Excellent interpersonal communication skills with a talent for building rapport across diverse groups of people.
* Strong organisational abilities enabling effective prioritisation of tasks while maintaining attention to detail under pressure.
* A collaborative approach that values input from others while fostering an inclusive team spirit.
* Experience analysing sales data or operational metrics to inform decision-making processes.
* Familiarity with inventory management systems or point-of-sale technology is highly desirable.
* A flexible attitude towards working hours including weekends or public holidays as required by business needs.
* Commitment to upholding health and safety standards within busy retail environments.
What sets this company apart:
This organisation stands out as an employer of choice due to its unwavering commitment to employee development and wellbeing. With a strong emphasis on collaboration at every level of the business, you will find yourself surrounded by colleagues who genuinely care about each other’s success. The company offers flexible working arrangements designed to accommodate different lifestyles while promoting work-life harmony. Regular training sessions ensure that everyone has access to learning opportunities tailored to their individual aspirations—whether you are looking to deepen your expertise or explore new areas within retail management. The leadership team is approachable and invested in creating an inclusive culture where every voice is heard; they actively encourage feedback so that improvements can be made together. Employees enjoy being part of a dependable network where mutual respect forms the foundation of daily interactions. If you value kindness, teamwork, and personal growth as much as professional achievement, this is an environment where you can truly thrive.
What's next:
If you are ready to take on a rewarding challenge where your talents will be recognised and nurtured within a supportive community, we invite you to apply now!
Apply today by clicking on the link provided – don’t miss out on this fantastic opportunity!
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.
